FAQs

WHAT IS YOUR RETURN POLICY?

If the order was placed through Costco.SaharaCase.com, we will accept returns within 14 days of the original purchase.  

HOW LONG IS MY SAHARACASE UNDER WARRANTY? WHAT DOES THE WARRANTY COVER?

We cover our phone cases against defects in material or workmanship for a warranty period of one year from the original date of purchase. Warranty items after the 14 day purchase period are eligible for exchange only.  However, we are not liable for any special, incidental, indirect, punitive, or consequential damages, nor for the replacement of any personal devices or property inside or outside of SaharaCase products.

HOW LONG IS MY ZERODAMAGE SCREEN PROTECTOR  WARRANTY? WHAT DOES THE WARRANTY COVER?

ZeroDamage screen protectors carry a 30 day warranty. We will provide a free exchange, with US delivery, for ZeroDamage screen protectors that have a defect in material or workmanship for a period of fourteen days from the original date of purchase. After the 14 day period, SaharaCase will replace the ZeroDamage screen protectors for any reason. Customer will be charged a shipping and handling fee.

I'VE SENT IN THE REQUESTED INFORMATION FOR MY WARRANTY CLAIM. WHEN WILL I RECEIVE MY REPLACEMENT?

You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. If more than 72 hours have passed, please contact us for assistance. Things may just be taking a bit longer to process.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

We offer First Class shipping via USPS on all products purchased through our website. You should receive your order within 3-5 business days.